Privacy & Terms

Effective Date: 31 May 2025

1. Introduction

Welcome to the AllTiffins tiffin service provider, operated by AllTiffins.com. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our mobile application and services.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, delivery address, and payment details.
• Usage Data: IP address, browser type, device information, operating system, and app usage statistics.
• Location Data: Our application may collect and use your device’s location data to provide features such as showing nearby vendors, delivery tracking, and improving service experience. This information is only used for app functionality and is not shared with third parties without your consent.
• Cookies and Tracking Technologies: To enhance user experience and analyze app usage.
• Media/Images:

  When you use image-related features in AllTiffins, we may collect the following types of images:

  • Profile Images: Uploaded by you to personalize your account.
  • Food/Meal Images: Uploaded to share meals, reviews, or for vendor listings.
  • Verification or Identity Images (if applicable): Provided for service or vendor verification purposes.
  • We only collect images you voluntarily choose to upload or select using your device’s photo picker. We do not access or scan your photo library.

3. How We Use Your Information

We use your information to:

• Process and fulfil your meal orders.
• Communicate with you regarding orders, promotions, and updates.
• Improve our app and services based on user feedback and usage patterns.
• Ensure security and prevent fraudulent activities.

Images may be used for the following purposes:

• To display your profile picture or uploaded images within the app.
• To show menu or meal images on vendor or customer listings.
• To improve customer experience and help users make informed choices (e.g., food visuals).
• For verification purposes, if required for onboarding vendors or delivery partners.
• For promotional purposes only with explicit user consent.
• We do not use your images for facial recognition, biometric analysis, or any purpose unrelated to the core services of the app.

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist in meal preparation, delivery, and payment processing.
• Legal Compliance: Authorities when required by law or to protect our rights.
• Business Transfers: In the event of a merger or acquisition.

Sharing of Images

• We do not sell or rent your images to third parties. Images may be shared only under the following circumstances:
• With other users, as part of app functionality (e.g., profile pictures, menu items).
• With third-party service providers under contract, strictly to support app functionality.
• If required by law, legal process, or to enforce our rights.

5. Data Storage and Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

Media/Images:

• All uploaded images are stored securely on encrypted servers.
• We use secure protocols (e.g., HTTPS) to transmit image data.
• Access to your images is limited to authorized personnel and systems.
• We retain images only as long as needed for service purposes, or as required by law.

6. Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If discovered, such information will be deleted promptly.

8. Third-Party Links

Our app may contain links to third-party services. We are not responsible for the privacy practices of these services.

9. International Users

If you are accessing AllTiffins from outside India, please note that your data will be processed and stored in India. By using our services, you consent to this transfer.

10. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at support@alltiffins.com.

21. Your Rights

You have the right to:

• Access and update your personal information.
• Request deletion of your data, subject to certain exceptions.
• Opt-out of marketing communications.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted in the app and on our website with an updated effective date.